HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
To start your return please click here.
REFUND & MONEY BACK
We recognize that although our products have extremely high consumer satisfaction, there is no one product that works for everyone.
Requirements for a Refund
- Item(s) must be unopened and in its original condition;
- Item(s) must be returned in all original packaging and with accessories and paperwork;
- Item(s) must be returned using an insured and traceable shipping method;
Returns must be postmarked on or before the 30th day following the date of receipt (i.e., if the receipt has a date of January 1, 2019, the return must be postmarked by January 31, 2019)
Shipping and handling costs are not eligible for refunds.
Refunds will be issued back to the form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.
If you choose to return your order without processing a returns request online, and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
Note: We do NOT offer refunds or exchanges on any products purchased with final sale or clearance tags.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been fulfilled cannot be modified or cancelled.
Please be informed that a management, processing and transaction fee (20% of your total order value) will be applied for the cancellation.
To check the status of your order, please contact our Customer Support team.
WHAT IF THE ITEM(S) RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product?
Please click here to start the return process. During the return process you will be asked to upload photos of the damaged or defective item(s). This will help speed your return process much faster.